Terms and Conditions
Return / Exchange Policy
You have 5 days to contact us to report any issues after receiving your shipment, for any returns you have 30 days from the date it was received to ship the product back in the same condition it was received. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our actual outbound shipping charges. All returns for any reason are subject to a 20% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply.
No cancellation, refund, exchange, or credit on used parts, modified parts, painted parts, special ordered parts or custom ordered parts.
Please note: All Special Order/Custom sales are final and will not be accepted for return or exchange.
Freight Shipments
Receiving a freight delivery
You should refuse any damaged or incorrect shipments before signing the bill of lading. If you see significant damage to the shipment or there is obvious damage that is not a repairable part and will affect the product’s function you have the right to refuse the shipment. Take photos of the damaged shipment on the truck and email them to customer service. Have the driver make notes of the damage on the bill of lading. Indicate the shipment is “Damaged and Refused.” The truck driver will try to get you to sign the bill of lading and leave the shipment, but once the shipment is delivered and signed for the driver no longer has any responsibility for it.
Don't be rushed
If the shipment looks to be in satisfactory condition, but you are unsure if there could be concealed damage and the driver pressures you to sign for the shipment please write on the bill of lading “Subject to Inspection. Driver Refuses To Wait.” Also make note on the BOL of any irregularities of the shipment packaging. For example stretch wrap is torn, or skid has broken boards, scratches on product, etc.
Count the number of pieces and compare to the number listed on the bill of lading
Shipment pieces can be separated during transit so only sign for the number of pieces that are actually being received. Check the packing list for the shipment contents. Once the shipment bill of lading has been signed for you are accepting the products in the condition they are received and the quantity listed.
Please note any acceptable flaws in the shipment's condition on the bill of lading before signing
If there is minor damage to the shipment, for example scratched paint, small dents or other cosmetic damage that will not affect how the product functions, and you are comfortable with accepting it as is, these details should be noted on the bill of lading before signing. Also take photos of the shipment still wrapped or immediately after unpacking. Provide customer service the photos and information as soon as possible for further review.
Don’t wait to get help if there is an issue with the shipment
If damage is found after a shipment is unpacked it is more difficult to file a freight claim and get a positive outcome if there is nothing noted on the bill of lading. Noting the shipment abnormalities on the bill of lading before signing for the shipment will help if there is concealed damage and a freight claim needs to be filed. Freight carriers limit the amount of time you have to file a freight claim. Please contact customer service for additional assistance as soon as possible. Please provide photos and any other relevant information in regard to the delivery, shipment packaging and product condition.
In general, most freight shipments arrive with no issue
But in the few instances that there is an issue it is helpful to keep the above information in mind to help protect yourself. Planning ahead to be prepared for the shipment delivery is a good thing. If there any questions about the shipping method or options for your order please contact customer service.